12 Jan 2009

The aim of the survey was to measure awareness about the ASF and its products and services, stakeholder satisfaction with the with the service quality provided byt he ASF, and to identify potential areas for improvement.

In total 106 surveys were electronically distributed with a high response rate of 64 percent (exclusive of late returns).

Changes initiated by the ASF as an outcome of the survey include:

• upgrading the ASF website
• using e-mail as the preferred method of formal communication with projects where possible and convenient
• further refinement of the ASF guidelines
• a review of fact sheets, particularly with the increasing popularity of the sport development project category

For survey results see the June 2008 newsletter.